BVLGARI

Reviews

• HA

  Hoda Amin

  Nov 8, 2025
  1.0
  ZERO STARS IF I COULD Edit after Bvlgari reply: apology not accepted and you are responsible for the wording in your policy not your customers! Shameful. If I had known or been told that I could only exchange at the airport I would not have bought it. Only a more disgraceful reply- there is no ‘confusion’ in your policy wording it is clear for everyone to see - you simply refuse to uphold your promises! Shame. Extremely disappointing experience and useless customer service and after sales service! We bought a very expensive wedding band from the Dubai Airport store and by the time I got home to the UK next day I tried it on and it was very loose! Not sure if the correct size was given or if my finger had been swollen due to climate change and exertion, but all the UK and international customer service could tell me was that they couldn’t do anything about it! I have the certificate and a clear receipt with a warranty and after sales policy that days I can exchange or refund within 6 months yet all they can say to me is ‘we understand your frustration and disappointment but can’t do anything’! So now I have a few days old useless wedding ring that I have never worn and cannot wear and cannot exchange! I even offered to pay any difference in tax etc but keep getting the same automated response. I tried to get in touch with the Dubai airport branch but no success! I wish I had gone with another brand instead (won’t name it so people don’t think I have any other motive). Stay away- useless brand and disgraceful after sales. I have a clear document saying exchange or refund and they say we understand that the document wording can be misleading!!
• SB

  SLP Bufasa

  Sep 18, 2024
  5.0
  It’s such a pleasure to see all those fantastic collections!!
• LS

  Louis Spencer

  Sep 18, 2024
  5.0
  Great products in the store. Lovely and friendly customer service. 100% recommend x
• LR

  Liam R

  Dec 19, 2022
  1.0
  This is the only way I can find to try and review bvlgari recently purchased a watch from you guys and after around 3 wears the finish on the bezel started to flake off. I have now tried for well over a month to get a solution but no-one will get back to me the customer service is just abysmal I could accept it if it was a £100 casio but this just isn't the experience I expect from a luxury watch brand I bought the watch on the year of my sons birth to hopefully pass it to him on his 18th birthday but now I just feel so let down by the company. This is my first bulgari watch and I fell in love with it immediately but the customer service has just been awful. I would happily drive to a retailer to get a new bezel fitted or to exchange the watch for one that isn't defective.
• CS

  Chris Scott

  Mar 7, 2022
  5.0
  Lovely watches and jewellery